1. What countries do you ship to ?
Only United Arab Emirates (UAE) 🇦🇪.
We reach you in any area within the UEA!!
2. How long will my order take to arrive ?
- Processing/Dispatch time: 0 - 2 Days.
- Shipping time: 1 - 3 Days.
Please note: These are estimated delivery times. Delays may occur during peak seasons or due to customs.
3. How can I track my order ?
Once your order ships, you’ll receive an email with a Tracking Number. You can track it using our [Order Tracking] Page or your local postal service’s website.
4. Do you offer free shipping ?
Yes!
We offer Free, Fast Shipping on all orders.
5. What is your return policy ?
If you’re not satisfied with your order, you can request a return or exchange within 30 days of delivery.
- The item must be 'unused' and 'in original packaging'.
- For full details, please visit our Returns & Refunds Policy page.
6. What if my item arrives damaged or defective ?
No worries!
If your item arrives damaged or with a defect, contact us within 48 hours of delivery with photos, and we’ll send a replacement or issue a refund.
We guarantee you excellent product quality.
7. How can I contact you ?
You can reach us anytime via:
- Email:
Support@KitchenOvaStore.com
We aim to reply within 12–24 hours.
- [Contact] page - Top of the page on the left.
- Social Media
8. Are my payments secure ?
Absolutely!
- Cash on delivery (COD).
- Our store uses SSL encryption.
To ensure your information is 100% secure.
9. Can I change or cancel my order ?
Yes!
If your order hasn’t been processed yet. Please contact us within 12 hours of placing your order, and we’ll do our best to update or cancel it.
10. Do you offer bulk or wholesale discounts ?
Yes,
We offer discounts for bulk purchases. Contact us at info@KitchenOvastore.com for a custom quote.